Terms & Conditions

Last updated: 2025

1. Orders and Confirmation

All orders placed with DJSE Diamonds are confirmed only after payment is received in full or as per the agreed terms communicated at the time of enquiry. Please review all specifications — shape, weight, colour, clarity and certification — carefully before confirming an order.

2. No Returns / No Refunds

All confirmed orders are final and cannot be returned, exchanged, cancelled, or refunded. We strongly encourage buyers to review the 360° video, full 4Cs specifications and IGI certification details provided for each stone before completing a purchase.

3. Certification

Every diamond listed is accompanied by IGI certification confirming its 4Cs (Cut, Colour, Clarity, Carat) and lab-grown origin. Certification documents are provided with the physical shipment of the stone.

4. Pricing

Prices are quoted per carat and are subject to change based on market rates for lab grown diamonds. Final pricing is confirmed at the time of order via WhatsApp or direct communication with our team.

5. Shipping

We offer worldwide shipping support. Shipping timelines, costs, and insurance options are communicated at the time of order and may vary based on destination.

6. Contact

For questions about these terms, please contact us or reach out via WhatsApp.

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